Terms

1 · Who you are contracting with

Cittasana S.R.L.Strada Principala 69327065 Carașova, Caraș-SeverinRomaniaVAT ID: RO47756397Email: office@cittasana.de

These terms apply to every ticket bought through this site. They do not limit rights you have as a consumer under the law of the country you live in.

2 · How the contract comes about

Displaying tickets on this page is an invitation to buy, not a binding offer. You make the offer when you complete the payment form. The contract exists once we confirm the purchase by email.

If a ticket cannot be issued — for example because the event has sold out in the moment between your payment and our confirmation — no contract is formed and the amount is refunded in full.

3 · Prices and payment

Which price applies is determined on our server using the local time of the event location, not the clock on your device.

Admission to an event is taxed where the event takes place. For this event that is Portugal, regardless of where you live or where we are established (Articles 53 and 54 of Directive 2006/112/EC).

Payment is handled by Stripe. We never see your card details.

• Advance: €15 per ticket, until the end of the day before the event.
• On the day: €20 per ticket, from 00:00 local time in Lisbon on the day of the event.
• The price shown is the final price you pay. It includes value added tax and there are no booking fees on top.

4 · Your ticket

After payment you land on a page with your ticket: a QR code and a short ticket code such as MU1-7K2P-9QRT. The same ticket is emailed to you as a PDF you can use without a network connection, and it can be added to Apple Wallet or Google Wallet where those are offered.

Keep the link. It is the ticket. Anyone holding it can get in, so treat it like cash.

Tickets are transferable. If you cannot come, pass the link on — whoever presents the code at the door gets in. We do not check that the name on the ticket matches the person.

Each ticket admits one person once. The QR code stops working the moment it has been scanned, so pass it to one person only.

If your phone is dead or you cannot find the email, come to the door anyway: we can look your ticket up with the email address you paid with.

5 · Admission and house rules

• Minimum age 18. Bring a passport or ID card; without one you will not get in and the ticket is not refunded. We cannot verify your age any other way.
• Alcohol is not served to anyone under 18, nor to anyone who is visibly intoxicated. This is not our discretion: Article 3(1) of Portuguese Decreto-Lei n.º 106/2015 prohibits it, for every kind of alcohol including beer and wine, and it is enforced by ASAE, PSP and GNR.
• The venue's capacity, safety and fire regulations apply and override anything here. If the venue is full, a valid ticket does not create a right to enter beyond that limit — in that case you get your money back.
• We decide who is admitted and may refuse entry or remove anyone who behaves in a way that endangers or harasses others. This is not a decision based on appearance.
• Refusal or removal for such conduct does not entitle you to a refund.
• Filming and photography on the dance floor are not permitted.
• Instructions from staff and the awareness team must be followed. They are there for everyone's safety, including yours.

6 · Right of withdrawal

There is no right of withdrawal for this purchase. Under Article 16(l) of Directive 2011/83/EU on consumer rights, the withdrawal right does not apply to contracts for services connected with leisure activities where the contract provides for a specific date of performance. A ticket to a dated event is exactly that case.

This does not affect your rights if we cancel or move the event — see the next section.

7 · If the event is cancelled or moved

We do not reimburse travel, accommodation or other costs you incurred around the event, unless we caused the cancellation intentionally or through gross negligence.

• Cancelled: you get the full ticket price back, automatically, to the payment method you used. You do not need to ask.
• Moved to another date: your ticket stays valid for the new date. If that date does not work for you, tell us within 14 days of the announcement and we refund you in full.
• Moved to another venue in the same city: your ticket stays valid and there is no refund, unless the change is unreasonable for you.

8 · Liability

We are fully liable for injury to life, body or health, and wherever liability is mandatory by law. Otherwise we are liable only for intent and gross negligence, and for slight negligence only where we breach an obligation that is essential to the contract — in that case limited to the damage typically foreseeable for this kind of contract.

Bring your own hearing protection if you want it. Loud music is the point of the event and not a defect.

9 · Applicable law

Romanian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice does not deprive you of the protection of the mandatory rules of the country in which you have your habitual residence (Article 6 of Regulation (EC) No 593/2008, Rome I).

Nothing in these terms limits any mandatory consumer protection under Portuguese law that applies because the event takes place there.

10 · Complaints and out-of-court dispute resolution

Write to us first. Most things are settled by email faster than by anything else.

If that does not resolve it, you can go to a consumer dispute resolution body instead of a court. The bodies below are the ones available to you.

We are bound by a CACCL decision if you choose it. For consumer disputes not exceeding €5,000, Portuguese law makes arbitration at an authorised centre compulsory for the business as soon as the consumer opts for it (Lei n.º 63/2019, amending Lei n.º 144/2015). This is not a service we could decline — if you go there, we have to take part.

There is no link to the European ODR platform here because it no longer exists: Regulation (EU) 2024/3228 repealed Regulation (EU) No 524/2013 with effect from 20 July 2025 and the platform was shut down. Any site still linking to it is pointing you nowhere.

• For this event, which takes place in the Lisbon metropolitan area: Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL), www.centroarbitragemlisboa.pt — competent for consumer disputes up to €5,000.
• If you live in Romania, or would rather deal with the authority responsible for us: Autoritatea Naţională pentru Protecţia Consumatorilor (ANPC), alternative dispute resolution, anpc.ro.

11 · If something is wrong with these terms

If any clause here turns out to be invalid, the rest stays in force.